Deliver faster support with monday service
monday service isn’t just a help desk. It’s a better way to support every team.
Whether you’re managing IT tickets, employee onboarding, or facilities requests, monday service gives you full visibility, faster resolution, and zero confusion from day one.
What is monday service and why choose b10?
Monday Service is Monday.com’s customer service platform, built to streamline ticket management, automate support workflows, and improve customer satisfaction — all within a single visual system. From intake to resolution, every request is tracked, prioritised, and resolved efficiently.
As a certified Monday.com Partner, B10 adapts Monday Service to your support process. We help you reduce response times, improve team visibility, and automate repetitive tasks — turning customer service into a growth engine.
Ready to Implement Monday service?
No guesswork. No chaos. Just certified monday partners with a proven process.
monday service done right
All-in-one service desks that do more than log tickets.
From instant categorisation to team-specific portals and SLA dashboards, monday service transforms how you manage internal requests.
Built for scale. Designed for clarity.
Auto-Categorisation That Works
Tag smarter, triage faster.
Automatically label requests by type, urgency, and sentiment.
Real-Time SLA & Performance Tracking
See what’s happening, before it’s a problem.
Live dashboards show resolution times, workloads, breaches, and CSAT—at a glance.
Custom Portals for Every Department
A workspace for every team.
Give HR, IT, Finance, and Ops their own request space with unified oversight.
AI-Powered Ticket Routing
Let AI do the heavy lifting.
Assign tickets based on type, urgency, or region with zero manual input.
Workflows Built For You
Drag, drop, done.
Create your ideal workflow with smart automations, logic, and approvals.
Insights You Can Act On
Dashboards designed around decisions.
Measure what matters with dashboards aligned to your SLAs and KPIs.
monday.com is Trusted by 127,000+ teams — and counting
Don’t just take our word for it
Used by thousands of sales teams globally — from fast-growing startups to industry leaders.
Join the ranks of top performers using a system built to scale with your success.
Because monday service Deserves Strategy
we embed clarity, speed, and support into every implementation.
At b10, we don’t just set up your help desk—we optimise how your entire business runs support.
From setup to service-wide visibility, we align monday service with your teams, your goals, and your future growth.
Certified monday service Partner
Trusted by monday, powered by results.
We know the platform inside out—and how to make it work for your teams.
Tailored monday Implementation
Built around your workflows—not someone else’s.
We customise your service desk around your actual support process.
Faster Resolutions, Built In
Optimised for speed, not just automation.
We deliver measurable time-to-resolution improvements from day one.
Transparent SLA Dashboards
Decisions driven by data.
We configure dashboards that drive action—not just display metrics.
Built for Cross-Team Service
Support that scales with you.
We unify multiple departments under one system—without chaos.
Proactive Managed Services
We’re not a one-and-done shop.
With b10, get ongoing support, optimisation, and issue resolution.
Creating a unified workspace by integrating 40+ tools
Let b10 streamline your workflows by integrating with over 40 tools that you already use.
Our Monday Service Consultancy Model
Strategy-first. Agile always.
We follow a structured, proven approach—from discovery to long-term optimisation.
Every phase is focused on delivering value, not just tech.
ready to implement monday service?
No guesswork. No chaos. Just certified monday partners with a proven process.
monday service questions?
Let’s Break It Down
