monday service - b10 - monday.com Partners

Q: Tailored Implementations

Bespoke builds that actually fit your business. At b10 , we don’t force a one-size-fits-all model. We take time to understand your service operations, then build a Monday Service environment that matches your workflows, teams, and priorities — not someone else’s.

Q: Faster Resolutions

We optimise for outcomes — not just automation . b10 doesn’t just switch things on — we design Monday Service workflows that deliver measurable speed improvements. From first response time to resolution rate, we build with your KPIs in mind and optimise relentlessly.

Q: Transparent Insights

Service dashboards that drive smarter decisions. We don’t just plug in reports — we build the right ones. Our team works with you to define what matters, then configures Monday Service dashboards that show you exactly what’s working (and what’s not).

Q: Built for Any Team

A system that fits everyone — without compromise. b10 helps your service operations scale across departments without sacrificing clarity. We build multi-team environments in Monday Service that are unified yet flexible — so every team gets what they need, without stepping on each other.

Official monday service Partners

Deliver faster support with monday service

Streamline service requests across IT, HR, Finance, and Facilities — with automated workflows, clear ownership, and built-in AI to reduce resolution time.

Book a Free Call

Official monday service Partners

Deliver faster support with monday service

Streamline service requests across IT, HR, Finance, and Facilities — with automated workflows, clear ownership, and built-in AI to reduce resolution time.

Book a Free Call

Creating a unified monday service workspace by integrating 40+ tools

Streamline your workflows by integrating with over 40 tools that you already use.

Save Time with Auto-categorisation

Tickets are instantly tagged by type, priority, and sentiment. Eliminate manual triaging and keep your queue consistent and organised from the moment a request comes in.

Save Time with Auto-categorisation

Tickets are instantly tagged by type, priority, and sentiment. Eliminate manual triaging and keep your queue consistent and organised from the moment a request comes in.

Track Performance And SLAs With Ease

Visualise resolution times, team workloads, satisfaction scores, and breaches — all in real-time. Make smarter decisions based on live insights.

Track Performance And SLAs With Ease

Visualise resolution times, team workloads, satisfaction scores, and breaches — all in real-time. Make smarter decisions based on live insights.

Custom portals that adapt to every department

Give each team a dedicated space to manage their own requests, workflows, and communications — all under one roof. Filter by function, streamline requests, and give leadership full visibility across the business.

Custom portals that adapt to every department

AI Suggestions That Solve Issues Faster

Assign tickets to the right agent or team based on rules like type, region, or urgency. Ensure no ticket is missed, and everything flows efficiently.

AI Suggestions That Solve Issues Faster

From syncing GitHub commits to auto-assigning issues, monday dev lets you build powerful automations that streamline development. Spend less time chasing updates and more time launching brilliant features.

Workflows That Work How You Do

Build your own service workflows with drag-and-drop logic. Automate updates, approvals, and follow-ups — from intake to resolution.

Workflows That Work How You Do

Build your own service workflows with drag-and-drop logic. Automate updates, approvals, and follow-ups — from intake to resolution.

monday.com is Trusted by 127,000+ teams — and counting

Don’t just take our word for it

monday CRM is used by thousands of sales teams globally — from fast-growing startups to industry leaders.
Join the ranks of top performers using a system built to scale with your success.

Why Work With b10?

Because Monday Service Deserves Strategy.

Implementing Monday Service isn’t just about switching on a tool — it’s about building a smarter, faster, and more scalable way to serve your internal teams. At b10, we don’t just configure workflows — we embed strategy, structure, and support into every implementation. From tailored automation to department-level dashboards, we bring the clarity and consistency your service teams need to thrive.

Work with a certified monday service partner

As an official Monday.com partner, b10 brings insider knowledge, platform-level support, and exclusive access to tools and escalation routes. You’re not just getting an implementation — you’re getting a partner who’s aligned with the platform and invested in your success.

Client Outcomes:

Confidence that your setup follows Monday.com best practices
Access to faster support through direct partner channels
Long-term value from a team recognised by Monday itself

Bespoke monday service builds that actually fit your business

At b10, we don’t force a one-size-fits-all model. We take time to understand your service operations, then build a Monday Service environment that matches your workflows, teams, and priorities — not someone else’s.

Client Outcomes:

Get a system designed around your actual support process
Remove confusion with workflows tailored to how your teams think
Scale confidently with an implementation that evolves with you

We optimise monday service for outcomes — not just automation

b10 doesn’t just switch things on — we design Monday Service workflows that deliver measurable speed improvements. From first response time to resolution rate, we build with your KPIs in mind and optimise relentlessly.

Client Outcomes:

Reduce resolution time with workflows built around real metrics
Cut overhead and manual triage with smart automations
Equip your team to resolve tickets faster — and with more consistency

Monday service dashboards that drive smarter decisions

We don’t just plug in reports — we build the right ones. Our team works with you to define what matters, then configures Monday Service dashboards that show you exactly what’s working (and what’s not).

Client Outcomes:

Gain instant clarity into performance, SLAs, and team efficiency
Catch risks and bottlenecks before they become escalations
Build stakeholder trust with real-time service visibility

A monday service that fits everyone — without compromise

b10 helps your service operations scale across departments without sacrificing clarity. We build multi-team environments in Monday Service that are unified yet flexible — so every team gets what they need, without stepping on each other.

Client Outcomes:

Consolidate multiple service desks in one cohesive platform
Ensure every team has the tools and views they need
Reduce tool sprawl and complexity with a single scalable system

Why Work With b10?

Because Monday Service Deserves Strategy.

monday.com Partner

Work with a certified partner who speaks Monday’s language.
As an official Monday.com partner, b10 brings insider knowledge, platform-level support, and exclusive access to tools and escalation routes. You’re not just getting an implementation — you’re getting a partner who’s aligned with the platform and invested in your success.

Tailored Implementations

Bespoke builds that actually fit your business.
At b10, we don’t force a one-size-fits-all model. We take time to understand your service operations, then build a Monday Service environment that matches your workflows, teams, and priorities — not someone else’s.

Faster Resolutions

We optimise for outcomes — not just automation.
b10 doesn’t just switch things on — we design Monday Service workflows that deliver measurable speed improvements. From first response time to resolution rate, we build with your KPIs in mind and optimise relentlessly.

Transparent Insights

Service dashboards that drive smarter decisions.
We don’t just plug in reports — we build the right ones. Our team works with you to define what matters, then configures Monday Service dashboards that show you exactly what’s working (and what’s not).

Built for Any Team

A system that fits everyone — without compromise.
b10 helps your service operations scale across departments without sacrificing clarity. We build multi-team environments in Monday Service that are unified yet flexible — so every team gets what they need, without stepping on each other.

Our monday service Offerings

monday service Built for real teams. Delivered with real results.

From service desk setup to smart automations, b10 helps you get the most from Monday Service. Whether you’re launching your first internal support desk or scaling service across multiple teams, our solutions ensure every workflow works harder, resolves faster, and scales smarter.

Setup

monday service Setup

We build your monday service environment from the ground up — from forms and fields to boards and automations. Whether it’s IT, HR, or Facilities, your teams will be ready to track, triage, and resolve with confidence.

Get Started

Managed

Managed monday service

Stay ahead with proactive updates, optimisation, and support. Our managed services include automation reviews, ticket flow refinement, usage reports, and priority help — so you don’t have to chase fixes or growth opportunities.

Explore Managed Services

Automation

monday service Automations

Reduce total resolution time and eliminate manual triage with smart rules that auto-assign, escalate, notify, and resolve. Every well thought out automation is mapped to your team’s unique workflow and operations.

Automate My Workflows

Implementation

monday service Implementation

We handle full monday service implementations — from intake forms and workflow logic to automations, dashboards, and department-specific setups.

Start My Implementation

Integration

monday service Integrations

Consolidate tickets from email, chat, forms, and third-party tools directly into Monday Service. Our integrations ensure every request lands where it should — fast.

Connect My Channels

Intelligence

Live Dashboards & SLA Insights

Track service volumes, CSAT scores, team performance, and SLA breaches in real time. We design the dashboards you actually need to lead, report, and improve.

Build My Dashboards

At b10, we drive transformative change and innovation, supporting businesses at every stage of growth.

monday.com Products built for every business need

Extend the power of the monday.com platform with tailored, AI-infused products that fit your exact needs.

Sales Management with monday.com CRM

Free revenue teams to focus on selling

Efficiency monday.com work management

Drive projects forward with AI-powered clarity

Build with monday.com dev

Accelerate sprints, release impactful products

monday.com service

Deliver exceptional service with AI ticket handling

Real Impact. Real Business Transformation.

We’ve helped businesses save time, cut costs, and transform the way they work – all by making monday.com the operational core of their commercial strategy. Explore how our tailored builds have created clarity, boosted productivity, and delivered measurable results across industries.

Pivoting a SaaS Startup for business growth

SaaS Startup 298% ARPU Growth

By shifting a subscription-only SaaS model to include high-margin card payments model, we helped a fantastic SaaS & payments startup generate £9M in new revenue and boost ARPU by 298%.

How an EdTech PaaS Startup Achieved an 87% Breakeven Reduction and business growth

PaaS Startup 87% Breakeven Reduction

An early-stage EdTech PaaS startup in the IT consulting industry slashed its breakeven point by 87%, accelerating profitability through lean cost structures and stack optimisation.

£30M Business Growth from EU Expansion

Accelerated a financial advisory firms expansion into Europe, generating £30M in new business growth by refining its market entry strategy, increasing its visibility and securing high-value clients.

IT Consultancy Firm Ranked #1 on Google

With no marketing budget, we took an IT consultancy firm from zero online visibility and no sustainable business generation methods to #1 on Google, outperforming established competitors.

£10M USA Expansion for a Financial Firm

A financial firm’s U.S. market expansion generated £10M in business growth in one year, leveraging a high-ROI commercial strategy and targeted client acquisition.

79% Monthly Revenue Growth in Engineering

We transformed a UK-based engineering firm’s sales & production strategy, achieving 79% monthly revenue growth through structured planning, resource utilisation, and client engagement.

Got questions about Monday Service? You’re not alone.

Whether you’re evaluating internal support platforms, exploring automation, or wondering how to manage multiple teams — these answers will help clarify what Monday Service is, how it works, and why b10 is trusted to deliver it.

What is Monday Service used for?

Monday Service is used to manage internal service requests like IT support, HR queries, facilities issues, finance questions, and more. It brings intake forms, workflow automation, dashboards, and performance tracking into a single system.

Is Monday Service only for IT teams?

Not at all. While many use it as an IT service desk, Monday Service is also ideal for HR, Finance, Legal, and Operations. We help our clients roll it out across multiple departments, each with their own tailored workflows.

How does Monday Service differ from Monday Work Management?

Monday Work Management is designed for project and task tracking, while Monday Service focuses on ticket intake, triaging, resolving, and reporting — with SLA support, automations, and CSAT dashboards baked in.

Can I automate ticket routing and assignments?

Yes — and we strongly recommend it. b10 sets up smart automations that route tickets based on type, urgency, requester, or department. This ensures the right agent or team handles every request from the start.

Can we track SLA breaches and CSAT performance?

Absolutely. We create dashboards that monitor SLA targets, resolution times, CSAT scores, breach rates, and agent performance — all in real time.

Do you offer support beyond initial setup?

Yes. Our Managed Services include monthly optimisation, expansion support, automation reviews, and priority help — so your Monday Service setup continues to evolve with your business.

How long does it take to implement Monday Service?

Most implementations take 2–4 weeks, depending on the number of departments, workflows, and integrations. We’ll map everything out clearly before we begin.

Can we migrate our current helpdesk system to Monday Service?

Yes. Whether you’re using Jira Service Management, Zendesk, or spreadsheets, we’ll help you migrate your ticket structure, workflows, and data into Monday Service with minimal disruption.

Does Monday Service integrate with Outlook, Gmail, or Slack?

It does. We can connect email and chat tools directly to Monday Service, so tickets can be submitted and responded to through the tools your team already uses.

What makes b10 the right partner for this?

We don’t just implement tools — we build operational ecosystems. As certified Monday.com partners, we bring strategic insight, cross-team experience, and long-term support to ensure your platform delivers real operational value.

Ready to deliver smarter, faster service management?

Whether you’re setting up Monday Service from scratch or scaling across departments, b10 will help you build a system that runs smoother — and resolves faster.

Book a Free Call

Try monday.com