Make.com partner · implementation · managed automation

Make is a visual automation platform used to connect applications and orchestrate workflows. A workflow in Make is called a scenario and is built from modules that trigger, retrieve, transform, route, create or update information. Make also supports webhooks, APIs, data stores, AI apps, AI Agents and MCP capabilities.

Yes. Integromat became Make in 2022. Organisations searching for Integromat support, migration or scenario development are generally referring to the same platform under its former name.

Make.com is used to connect systems, automate workflows, and orchestrate processes across operations, sales, finance, and support — removing manual effort and improving speed, accuracy, and scalability.

Yes. b10 supports Make.com process discovery, automation architecture, scenario development, integrations, migration, audits, rebuilds, testing, documentation, training and managed support. Recommendations remain based on process and platform fit rather than partnership status alone.

Implementation can include process discovery, workflow architecture, account and team structure, connections, scenarios, modules, routers, filters, mapping, variables, data stores, error handling, logging, alerts, documentation, testing, deployment, training and ongoing governance.

Not always. A capable internal user may be able to build a simple, low-risk scenario. A Make consultant becomes more valuable when the process crosses several systems, data quality matters, APIs or webhooks are involved, failure has a commercial consequence, AI is making decisions or the organisation needs reliable ownership and support.

Implementation cost depends on discovery, workflow complexity, number of systems, data mapping, custom API work, volume, environments, security, error handling, documentation, testing, migration and change-management requirements. Make subscription and usage fees are separate from b10 implementation or managed-service fees.

A focused scenario can be delivered in a short project, while an automation programme across several teams and systems takes longer. b10 confirms timing after discovery because data readiness, credentials, API limitations, testing and operational ownership can materially change the delivery path.

Yes. b10 can inventory and audit current scenarios, trace data and dependencies, identify failure and duplication, preserve useful logic, then stabilise or rebuild the parts preventing reliable operation.

Yes. b10 can migrate relevant workflows from Zapier, legacy Integromat, Power Automate, scripts and native application rules. Migration should rationalise the automation estate rather than recreate every historic workflow without challenge.

Make currently presents an ecosystem of more than 3,000 applications. It can also connect through webhooks, HTTP APIs and custom applications where supported. An app being available does not by itself prove that a complete business workflow is feasible; required actions, data, authentication, limits and controls still need review.

Make supports native or API-based connections for many CRM, work, productivity and communication platforms. b10 has implemented a live Catalyst workflow connecting monday Service, Make, 360dialog, WhatsApp Business and Microsoft 365. Every proposed integration remains subject to the current apps, APIs, permissions and data controls.

The design should distinguish temporary and permanent failure, use appropriate retries and safe replay, prevent duplicates, preserve context, route unresolved work to an exception owner and confirm the downstream outcome. Alerts should be actionable rather than simply report that an error occurred.

Make is particularly effective for SMEs because it delivers enterprise-grade automation without enterprise complexity. When designed correctly, it allows smaller teams to operate with the efficiency of much larger organisations.

Make publishes security and compliance information covering areas such as encryption, access management, logging and independent assurance. Suitability still depends on plan, hosting region, connections, permissions, data processed, retention, internal controls and the organisation’s risk or regulatory requirements. Security review must be specific to the proposed workflow.

Make AI Agents combine AI judgement with actions and workflows on the Make platform. They are most relevant where work needs interpretation or reasoning, such as classifying messages or analysing documents. Deterministic rules remain preferable when the decision can be expressed explicitly and reliably.

Make MCP Server allows compatible AI systems to access approved Make scenarios as tools with structured inputs and outputs. This can connect an AI assistant or agent to real business actions, but tool permissions, data context, approvals, monitoring and exception handling must be designed deliberately.

Make provides deeper logic, conditional routing, error handling, and API-level control. This allows businesses to build resilient automation systems rather than simple one-step task triggers.

Neither is universally better. Make is often attractive for visual multi-step workflows, data mapping, branching and transformation. Zapier can be attractive for accessible SaaS automation and straightforward setup. Compare the exact workflow, application support, team capability, reliability, governance and operating cost.

Make provides a managed visual platform with a broad application ecosystem. n8n can offer deeper technical flexibility, code extensibility and deployment control, including self-hosting. The correct choice depends on hosting, skills, integrations, security, maintenance and total ownership requirements.

Yes. b10 can document the architecture, onboard administrators and users, test operational response, and provide ongoing managed support across monitoring, troubleshooting, scenario changes, data quality, connections, usage and new automation requirements.

Yes. Properly architected Make.com can manage complex, multi-step workflows and high transaction volumes reliably — provided it is designed with scalability and governance in mind.

You can sign up to a free account here. A trial or free account is most useful when you test a defined workflow, real data requirements and a clear operating outcome rather than exploring modules without a business question.

Make integrates with CRMs, marketing platforms, finance tools, support systems, databases, and custom APIs — allowing businesses to automate workflows without replacing their existing software stack.

Yes. Automation is not a one-time setup. As processes, tools, and volumes change, automation must be monitored and optimised to avoid silent failures and performance degradation.

Poor automation creates hidden failure points, data inconsistencies, and operational risk. Without error handling and oversight, automation can quietly damage performance rather than improve it.

b10 designs Make.com as commercial infrastructure — ensuring workflows are reliable, scalable, and aligned to real operational processes, not just technical possibilities.

If teams are manually moving data, chasing updates, or relying on people to keep systems in sync, automation is already overdue — and the cost of delay is compounding.

We start with a commercial diagnostic to identify your current processes, strengths, weaknesses and areas of growth potential. We then explore how implementing Make will measurably improve your business and if it is the most suited option for you.

Get in touch here to arrange a date and time. You can also start a free account with Make here.